Sany Heavy Truck Service Characters丨The South China Service Group is full of honors, and the craftsmanship behind the banner is persistent.
Traveling through wind and rain, Sany shows responsibility
The late night of May 22, heavy rains in Hunan were pouring. Tang Youjun and Liu Yawei from Zhuzhou Direct Service Center had just completed the emergency repair and received an emergency request from customers in Pingxiang, Jiangxi Province - a sudden abnormal noise occurred while the vehicle was driving. They lock the direction of the power pump through video connection.
The 108 kilometers of "cutting the waves"
The rain curtain covers the sky, and the accumulated water forms abyss, but the engineers keep in mind the promise of "24-hour on-site service" and resolutely embark on the 108-kilometer rescue road. After arriving, they completed the maintenance in the heavy rain, were soaked all over and followed the car to confirm safety for 30 kilometers, and returned to the stationary site only at 2 a.m. On June 9, the customer sent the banner to Zhuzhou Direct Service Center, praising Sanzhihua: "The stationary mode is unique and open 24 hours a day!"
Respond quickly. Sanyi service warms people's hearts
Customer calls out urgently, responds quickly
In mid-to-late May, the customer is eager to repair the damaged parts of the second-hand trial vehicle. Zhu Xueke and Liu Yuxuan, Loudi Direct Service Center, heard the news, counted more than 20 accessories, and rushed to the charging station where the customer was in the rain. Seeing this, the customer praised: "You are so fast!"
Night fell and the drizzle drifted. The customer was worried: "Can it be repaired when it rains?" Zhu Xueke and Liu Yuxuan responded firmly: "Tonight will make the car look brand new!" They fought in the rain until 12:30 in the morning. The last bolt was tightened and the vehicle was renovated.
Publication is given away, a trustworthy choice
Customers were deeply moved and presented the banner: "I don't know how to thank you, this represents my wish!" He said emotionally: "Sany's product quality and service have made me choose you three times in a row, and even used cars can fulfill the promise of "Ruxin". Such a company is trustworthy!"
Sharp bend mountain road Sany service shows true feelings
Out of the car in the middle of the night, he was hiking on the mountain road
At 22:00 on June 4, Jiang Zhihong of Guangzhou Direct Service Center completed the maintenance, received a rescue call from Heyuan customer. The vehicle BMS was disconnected and could not accelerate to the highway, resulting in shutdown. He immediately contacted the driver, informed him of safety protection measures, and drove to the scene as soon as possible; the mountain road was sharp and his vision was dim, but the rescue steps never stopped.
Dark maintenance, light up hope
There are no street lights on the spot. Jiang Zhihong illuminated one hand with one hand and made troubleshooting the failure until 1 a.m., and successfully repaired the fault. Jiang Zhihong followed the car to unload the goods and return to the station before ensuring everything was normal. During this cross-city rescue, the customer highly recognized Sany Service, gave high praise to the direct service engineers and presented them with banners.
It is worth mentioning that they all come from the service group of the South China branch. In the assessment of various core indicators in May, the team achieved outstanding results in technical transformation, first insurance and customer satisfaction, ranking among the top three of the branch and won the title of "Excellent Team" of the Heavy Truck Division. They interpret the warmth and strength of the three-time service with their actions, protecting every trip of their customers, and allowing trust and touch to be conveyed in every rescue.
Submission：info@partsdic.com
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