Service characters丨Persist in the wind and sand, and the three have always been serving without "weather exception"
There is no hesitation in sandstorms, and there is no "weather exception" for services
In Kashgar, Xinjiang, sandstorms in spring are common. The strong winds are extremely visibility, which brings great challenges to people's work and life. However, direct service engineer Su Pinggui used his professionalism and responsibility to interpret the service spirit of "customer first".
The wind and sand are ruthless and people are affectionate
In April, a sandstorm in Kashgar was raging, the wind reached level 8 or above, and the sky was dim. The customer's equipment failure is in a critical period of operation, and once the shutdown is down, it will seriously affect the operational efficiency. The customer was anxiously asking for help, and Su Pinggui picked up the toolbox and rushed out of the door without saying a word. A colleague advised him to wait for the wind to set off before setting off, but he said, "Customers can't wait!"
Serving the mission is less than 20 meters of visibility. He wrapped his mouth and nose with two masks and walked slowly. After arriving at the scene, he quickly determined that the cause of the fault was that the battery was out of power, which caused the vehicle instrument to not light up, and the fault was caused after forcibly starting. Even though the sand hit his face like a knife, he still insisted on working on his job. The customer was very moved: "I thought no one would come in such a weather, and Sany service is really good!"
The retrograde in the storm, the "guardian god" of the Gobi Desert in the northwest. In Mengxi, Wuhai, Qipanjing and other places in Inner Mongolia, wind and sand are the norm. Local direct service engineers are on standby 24 hours a day like "guardian god", protecting the normal operation of 153 cars, ensuring that every demand can be responded quickly.
The scorching sun, wind and sand are all tests
At dusk on April 11, wind and sand were raging. Chen Shunfang and Zhao Jun received a rescue call from a customer of Qipanjing, and the vehicle was in a sudden malfunction and could not drive. They acted quickly, relying on the backend of Sany Management to initially determine that the fault was a battery SOC jump problem.
Should always take on the original mission
Although the two were repairing in Wuhai, more than 80 kilometers away from the fault site, they overcame difficulties and set off immediately. In the harsh environment of yellow sand, they quickly confirmed the fault point, resolved the fault and completed the power supply, and the entire fault was lifted within 2 hours. This speed and professionalism have won high recognition from customers: "Sany's service is the most timely and efficient! ”
Faced with the dust that covers the sky and the sun, they choose to move against the wind and put customer needs first. The wind and sand will eventually dissipate, but the original intention of the service providers is shining more and more with the baptism of time. They are just a microcosm of thousands of front-line engineers - without bold words, but in ordinary positions, they write responsibilities with perseverance and define "excellence" with actions.
Submission：info@partsdic.com
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