Craftsmanship is the pen, service is the ink, writing the legendary chapter of the Trinity Service

On the vast Jianghuai land, there are a group of "steel guards" who protect construction machinery. They build a solid service fortress for customers with professional enthusiasm. They are service engineers of Sany Heavy Machinery Heavy Machinery Heavy Machinery Heavy Machinery Heavy Machinery Heavy Machinery with efficient response and precise maintenance every time, interpreting Sany's service concept "everything is for customers" and becoming a solid backing for customers' trust.

Retrogrades in heavy rain

——Writing responsibility with actions

On April 21, 2025, Hefei was in storm and storm, Sany customer's excavator was shut down due to external forces. After receiving the call for help, Luo Shishi did not care about the water accumulation on the road and his vision was blocked, so he drove the service car to the scene. When he arrived at the scene, he was soaked all over but ignored him and quickly started repair work.

With years of accumulated superb skills, he not only quickly repaired the equipment, but also conducted a comprehensive "physical examination" and maintenance of the excavator. In the operating room, the tools and parts seemed to have life in his hands, and the cooperation was perfect. Looking at the equipment that was resuming operation, the customer couldn't help but sigh: "Hefei Xiangyuan's service is the real timely rain!"

Exclusive doctor of the equipment

Fei Fei

——Protect the health of the equipment with a meticulous attitude

At the major construction sites in Hefei, he can always be seen walking around with a tool bag on his back. As an equipment maintenance expert, he keeps key maintenance nodes such as 4000 hours and 6000 hours in mind, just like an accurate clock, delivering a "health package" to the equipment on time.

Every time he maintains, he carefully cleans and lubricates every part like a work of art, and uses professional detection instruments to detect potential hidden dangers. When facing customer questions, he would squat beside the equipment, explain patiently while demonstrating, and eliminate customer concerns in easy-to-understand language. It is this rigor and patience that makes him the "most reliable engineer" mentioned by customers.

Efficient emergency repair of the Flash

Li Haibo

—— Turning the tide in critical moments

On May 13, 2025, a construction site in Hefei suddenly malfunctioned. After receiving the repair report, Li Haibo immediately activated the emergency response mechanism to arrive at the site as quickly as possible. With his keen judgment, he quickly locked the fault point and skillfully adjusted the equipment and calibrated the parts.

The entire maintenance process was completed in one go, and the equipment was restored to normal operation in less than half an hour, repaying a lot of time and economic losses for the customers. The customer gave a thumbs up and praised: "Sany speed is worthy of its reputation!"

Service benchmark

Tang Lin

——Explanation of loyalty with persistent efforts

Since becoming the exclusive service engineer for customers in 2021, he has always been at his post. Whether it is the scorching sun or the cold winter, he will always appear as soon as the customer needs it.

In the past four years, he has completed hundreds of equipment maintenance and emergency repairs, and has never had a delay. This persistence and perseverance deeply touched Li Gangyan. He specially customized a banner to give to Sany Heavy Machinery Heavy Machinery Heavy Machinery Heavy Machinery Heavy Machinery Heavy Machinery Heavy Machinery He thanks Tang Lin for his "Santa Commitment" implemented with his actions.

In Sany, there are many engineers like Luo Shi, Fei Fei, Li Haibo, and Tang Lin. They use craftsmanship as their pen and service as their ink, and write a brilliant chapter of Sany in the field of engineering machinery service.

Behind every banner is their figure running day and night; every word of thanks embodies their deep affection for customers.

In the future, Sany's engineers will continue to uphold their original intentions and create greater value for customers with better service and more exquisite technology!

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