Xu Craftsman Guardian Cui Shuaishuai: The most trustworthy guardian next to the milling machine

When the repair ringtone suddenly rang in the middle of the night

He immediately set off on the moon

Faced with the unexpected situation of the equipment

He has always turned the tide

Deeply pursuing the Shandong market for four years

text-align: center;">Using superb technology and enthusiasm

Embroidering XCMG service concept in every action

Being hailed by customers as the most trusted guardian next to the milling machine

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Name: Cui Shuaishuai

Professional field: Road machinery maintenance such as milling machines

Honors and achievements: Cumulative maintenance equipment

Customer training covers 600+

Customer satisfaction has been 100% for four consecutive years

Since joining the XCMG Road Service Team in 2021, Cui Shuaishuai has been closely connected with this hot land in Shandong. For four years, he has always adhered to his service commitment and traveled all over Shandong to work for XCMG milling machines.Users build solid backing. "Milling machines are a powerful tool for customers to make money, and our responsibility is to make it work efficiently at all times." Cui Shuaishuai said. He insists on regular follow-up visits to customers to understand the equipment's operating conditions; actively conducts inspection services, checks hidden dangers in advance, and ensures that the equipment is always in the best condition. It is this devoted persistence that has won him the sincere praise and deep trust of his clients.

Showing skills in critical moments: rush to help in the early morning to ensure key projects

I remember it was a midsummer afternoon, the sun was scorching the earth like a fireball, and a paver that was carrying out paving operations on critical roads suddenly failed in system redundancy and could not move normally. This is undoubtedly a heavy blow to projects with tight construction schedules. After receiving the call, Tang Yongyi did not hesitate at all. He quickly packed up his tool kit, brought the accessories he might need, and drove to the scene. Along the way, his heart was filled with urgency. He knew that every action he had was related to the progress of the project and the trust of the customers.

Amid the race against time for a key highway maintenance project in Jinan, an XCM1205F milling machine suddenly encountered problems with the milling depth due to improper daily operation. This is the golden window period before the paving of the project sprint, and one day shutdown means huge losses. Cui Shuaishuai heard the anxious voice of the customer on the other end of the phone. He knew very well that every minute of delay was a burden that the customer could not bear.

The cold wind in the early morning was biting, but the enthusiasm for service remained unabated. When he received the emergency call, Cui Shuaishuai did not hesitate at all. He had only one thought in his mind: "It must be fast! Customers can't wait!"

As a guide, he quickly positioned:

While comforting the customer, he used his profound "understanding" of XCMG equipment, accurately captured key information through the phone and quickly locked down the problem.

Following the customer, the starry night:

No matter how tired and chilled the late night, he immediately counted the tools and spare parts, got into the cab, and looked into the nightThe construction site galloped away. The wheels roll, carrying the weight of commitment to customers.

Ingeniously tuned, he never left the day and night:

After arriving at the scene, he immediately entered the battle. Under the beam of the searchlight, he focused on and carefully checked every possible link. After hours of continuous struggle, with a pair of skilled hands and ingenuity, the precise milling performance of the equipment was finally re-expressed.

Watching the adjusted milling machine start efficiently again and put into operation smoothly and vigorously, the construction site resumed a tense and orderly rhythm, and the construction period alarm was lifted. The customer excitedly held Cui Shuaishuai's oily hands, and the heartfelt thanks were beyond words: "Mr. Cui, thanks to you! Otherwise, I wouldn't dare to think about this loss!" Cui Shuaishuai's face showed a slightly tired but extremely warm smile: "The equipment is running efficiently, and the project can be carried out smoothly, and our hard work is not in vain. Seeing that you are at ease, I feel more at ease than anything else." At that moment, the cold wind was still the same, but the sense of responsibility and satisfaction of the "guardian" in his heart was as bright as the warm sun.

XCM Service: Go beyond repair and empower customer value

Cui Shuaishuai knows that excellent service should not stop at "urgent rescue", but also about "strengthening the foundation". He actively expands the service boundaries:

Skill improvement: Regularly organize customer and mobile phone training, teach standardized operation and scientific maintenance knowledge, and improve their independent maintenance capabilities;

Construction guarantee: Provide full-process on-site services for key engineering projects, monitor equipment status in real time, and ensure that the project progress is safe;

Information bridge: record the pain points and optimization suggestions in the operation of the equipment in detail, and feed them back to the R&D department in a timely manner to drive product iteration and upgrading.

"Our pursuit is not onlyTo turn the equipment, customers should be more at ease, worry-free and double their efficiency. "Cui Shuaishuai said firmly.

"Customer trust is the brightest light that illuminates the road ahead. "Cui Shuaishuai uses his day-after-day actions to deeply interpret the essence of XCMG service - it is not only to repair the cold steel, but also to protect customers' trust and eager pursuit of engineering quality. In the future, he and the XCMG road service team will continue to take professionalism as the sword and enthusiasm as the shield to escort every customer who fights side by side, so that every XCMG milling machine will become an irreplaceable "gold medal comrade-in-arms" on the construction battlefield.

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